1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v2-v3 Foundation Certification Bridge

 
Course: 192   Type: Course Workshop   Duration: 1 Day
 
 

You Will Learn How To

  • Prepare for and take the ITIL v3 Foundation Bridging Certification Exam
  • Evaluate ITIL v3 content and identify the benefits of ITIL v3 implementation
  • Identify the primary differences between ITIL v2 and ITIL v3
  • Explain the business objectives for each phase of the ITIL v3 Service Lifecycle
  • Assess the main principles and models of ITIL v3 Service Management
  • Recognize how the ITIL v3 processes contribute to the Service Lifecycle

Course Benefits

ITIL v3 offers many improvements over the previous version, including a focus on business and IT integration and a holistic Service Lifecycle. This course focuses on the new ITIL v3 content and the major differences between ITIL v2 and v3. You gain the skills to take the ITIL v3 Foundation Bridging Certification Exam, offered at the end of class.

Who Should Attend

This course is geared to those who have the ITIL v2 Foundation Certificate and would like to transition to ITIL v3. The successful completion of the ITIL v3 Bridging Exam is comparable to obtaining the ITIL v3 Foundation Certificate.

Course Workshop

In this one-day course, you gain knowledge of ITIL v3 key changes and new content. Through workshops, you gain practical skills to take the ITIL v3 Foundation Bridging Certification Exam:
  • Exploring ITIL v2 and v3 differences
  • Enhancing competitive advantage with ITIL Service Strategy
  • Designing Services for Business needs
  • Applying CSI to improve IT Services
  • Taking the ITIL v3 Foundation Bridging Certification Exam

Related Courses

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce. 		 

Upcoming Dates

Sep 16, 2008
 Washington, DC (Reston, VA)
Sep 30, 2008
 Ottawa
Oct 14, 2008
 Toronto
Nov 11, 2008
 Washington, DC (Alexandria, VA)
Dec 2, 2008
 Washington, DC (Reston, VA)
Jan 13, 2009
 Los Angeles
Jan 13, 2009
 Ottawa
Jan 20, 2009
 New York
Jan 20, 2009
 Washington, DC (Rockville, MD)
Jan 27, 2009
 Toronto
Feb 10, 2009
 Washington, DC (Reston, VA)
Mar 17, 2009
 Washington, DC (Alexandria, VA)
Mar 24, 2009
 Washington, DC (Rockville, MD)
Apr 20, 2009
 Ottawa
May 5, 2009
 Toronto

For complete schedule, please visit www.learningtree.com
 
http://learningtree.com/courses/192pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v2-v3 Foundation Certification Bridge

 
Course: 192   Type: Course Workshop   Duration: 1 Day
 
 
Course 192 Content
 

Introduction to ITIL v3

  • Background and development of ITIL v3
  • Recognizing the benefits of ITIL v3
  • Service Management as a practice
  • Defining the concept of a Service
  • The ITIL v3 Qualification scheme

Assessing the Service Lifecycle

Defining the Service Lifecycle

  • The five Lifecycle phases
  • Describing the structure, scope, components and interfaces in the ITIL Library
  • Recognizing the objectives and business value for each Lifecycle phase

Exploring the main objectives of the five phases

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Identifying key terminology

  • ITIL v3 content: Utility and Warranty, Resources and Capabilities, Service Portfolio
  • IT Governance across the Lifecycle
  • A higher level of knowledge management: the Service Knowledge Management System
  • Service Management Technology requirements

Service Strategy: Defining Objectives

  • Service Assets as the basis for Value Creation
  • Fundamentals of Value Creation through Services
  • The four main activities in the Service Strategy: market, offerings, strategic assets, execution
  • Stating the basic concepts and roles for Portfolio and Demand Management

Service Design: A Blueprint for Success

  • Discussing the five major aspects of Service Design
  • Exploring Service Portfolio Design
  • Identifying Business Requirements
  • Defining Service Requirements and design of Services
  • Functions of Information Security and Supplier Management
  • The role of the Service Design Package and Service Catalogue

Service Transition: From Test to Live

  • Transition Planning and Support
  • Explaining the Service V model
  • Exploring the objectives of Release and Deployment Management
  • Change Management: challenges, change types and the seven R's
  • The information structure behind Service Asset and Configuration Management

Service Operations: Running Day-to-Day Operations

Examining the processes

  • Recognizing conflicts in Service Operation
  • IT Services versus Technology components
  • Event Management within the Incident Lifecycle
  • The role of Access Management
  • New to ITIL v3: Request Fulfillment
  • Comparing Quality of Service vs. Cost of Service

Identifying the Service Operation functions

  • Technical Management to manage the infrastructure
  • Application Management and the Software Management Lifecycle
  • IT Operations Management

Continual Service Improvement (CSI): Maintaining Momentum

  • Explaining the CSI model
  • Measuring for CSI: Business value and Baselines
  • Types of metrics: technology, process and service
  • The 7-step improvement process: exploring objectives, activities and metrics
 
http://learningtree.com/courses/192pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v2-v3 Foundation Certification Bridge

 
Course: 192   Type: Course Workshop   Duration: 1 Day
 
 

Course Tuition
$ 650 Standard Tuition
Tuition with a Savings Plan
$ 585 Alumni Gold Discount
$ 650 Government Discount
 

 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)

Important Course Information:

  • Approximately 2-5 hours of pre-course preparation
  • The ITIL v3 Foundation Bridging Certification Exam is offered at the end of the class
  • The Bridging Exam includes content on ITIL v2 that is not covered in this course
  • The course fee includes the Bridging Exam

Special Course Promotions:

Attend this Course for only $500, if you have previously attended Course 187, 188, 189, or 193. Standard Course Tuition: $650. GSA Pricing: This course is an "open market item."
 
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,665 per course
  • Savings as much as 40%
  • Only $4,990
Flex Pass
  • 3 courses in 24 months
  • As little as $1,830 per course
  • Save as much as 35%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $1,070 per course
  • Only $3,950
Training Vouchers
  • Save as much as $960 per course
  • Fully transferable
  • As low as $2,095 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $295 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://learningtree.com/courses/192pf.htm