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Introduction to Knowledge Management

 
Course: 213     Type: RealityPlus     Duration: 3 Days

Quick Enroll    

You Will Learn How To
  • Identify, create and distribute knowledge using proven Knowledge Management (KM) practices
  • Analyze and build Social Knowledge Groups (SKG) to contribute and share knowledge
  • Convert tacit knowledge into explicit knowledge for organizational gain
  • Create new workflows to effectively share knowledge
  • Implement technological solutions and maximize your KM technology infrastructure
  • Apply a Knowledge Management architecture throughout your organization

Course Benefits
An organization's true competitive edge is the knowledge it holds--knowledge that is often contained in the minds of individuals where it can't be shared or improved and, frequently, is lost when those individuals leave the organization. A well-designed and implemented Knowledge Management program is essential to compile disconnected pockets of information to strengthen the effectiveness of an organization. In this course, you learn how to build a KM solution that leverages organizational and individual knowledge.

Who Should Attend
Anyone responsible for the management and distribution of knowledge or tasked with implementing a KM initiative within an organization, including directors, program managers, team leaders and department heads.

Through a progressive case study, you gain the skills to effectively apply Knowledge Management within your organization. Individual and group exercises include:
  • Identifying knowledge activities within your organization
  • Recognizing and dealing with non-linear knowledge
  • Setting knowledge goals
  • Designing KM for the SKG
  • Identifying tacit and explicit knowledge
  • Applying the SECI model to your organization
  • Instituting KM with common and public tools
  • Integrating knowledge management into the enterprise
  • Measuring the effectiveness of KM

Course 213 Content
Introduction to Knowledge Management (KM)
  • Defining knowledge and how to manage it effectively
  • Knowledge as a strategic asset
  • The myth of the knowledge base
  • Identifying KM goals
  • KM best practices applied by large organizations
Collecting Knowledge Through Social Knowledge Groups (SKG)
What is an SKG?
  • Establishing communities of practice
  • Negotiating meaning within the community
  • Linking personal engagement to knowledge development
  • Uncovering shared knowledge
Analyzing SKG
  • Separating participants from non-participants
  • Incorporating other stakeholders
Dealing with non-linear knowledge
  • Mining narrative for fragmented knowledge
  • Structuring complex knowledge for accessibility
  • Enabling goals for evolving knowledge
Capturing Tacit Knowledge
Determining the uses of knowledge
  • Productivity, innovation and retention
  • Conducting a knowledge audit
  • Performing a gap analysis
Retaining different types of knowledge
  • Data
  • Process knowledge
  • Bloom's taxonomy
Tacit vs. explicit knowledge
  • Envisioning the practice
  • Converting conversations into records
  • Establishing the relevant context
Saving tacit knowledge
  • Documenting the implicit
  • Retaining unspoken information
  • Summarizing knowledge for future distribution
  • Linking the tacit to the explicit
  • Publishing local knowledge
The Nonaka spiral of knowledge
  • The Ba cycle within an SKG: Originating, Dialoging, Systemizing, Exercising
  • The SECI (Socialization, Externalization, Combination, Internalization) knowledge-creation process
  • Allowing for knowledge conversion within an SKG
  • Moderating how Ba acts with knowledge assets
Building Workflows for Effective Knowledge Management
Supporting individuals and SKG
  • Applying personal knowledge management
  • Tailoring and internalizing information to create knowledge
  • Separating irrelevant and obsolete knowledge
  • Mapping workflows
  • Rewarding knowledge development
Strategic knowledge management
  • Recognizing opportunities for KM initiatives
  • Spinning off components of a KM system into new systems
Adopting Knowledge Management Tools
Leveraging technology for KM
  • Questioning vs. form-filling
  • Storing knowledge
  • Bootstrapping the implementation
Compiling knowledge
  • Connecting information
  • Filtering
  • Data mining
  • Cataloging and mapping
Leveraging a KM Architecture
Creating a knowledge-driven organization
  • Defining an effective organizational KM system
  • Customizing KM techniques for your organization
Implementing an organizational KM system
  • Managing new knowledge-generation through learning
  • Maintaining open communication channels
Analyzing change management issues
  • Overcoming resistance to sharing knowledge
  • Recognizing the usefulness of a problem
Defining Success and Measuring Results
  • Knowledge-based assets
  • Valuing intellectual capital

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Save an EXTRA $200 on a 10-Day Training Pass!

Introduction to Knowledge Management
Upcoming Dates
Oct 15 - 17, 2008
 Ottawa
Oct 29 - 31, 2008
 Washington, DC (Rockville, MD)
Nov 5 - 7, 2008
 Los Angeles
Nov 5 - 7, 2008
 Toronto
Nov 12 - 14, 2008
 Chicago (Schaumburg)
Nov 19 - 21, 2008
 Washington, DC (Alexandria, VA)
Dec 17 - 19, 2008
 Washington, DC (Reston, VA)
Jan 21 - 23, 2009
 New York
Feb 4 - 6, 2009
 Toronto
Feb 4 - 6, 2009
 Washington, DC (Rockville, MD)

Introduction to Knowledge Management
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Course Tuition
$ 2,250 Standard Tuition
Tuition with a Savings Plan
$ 1,580 10-Day Pass
$ 1,665 Training Passport
$ 1,830 Flex-Pass
$ 2,095 Voucher 10-Pack
$ 2,025 Alumni Gold Discount
$ 2,000 Government Discount
 

 

Introduction to Knowledge Management


RealityPlus: Increasing Value Through Performance-Based Training


CPE 17 Credits ISPI logo 1 Hour(s) College Credit
Customer Service or Enroll: 1-800-843-8733