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Facilitation Skills

Maximizing Results of Meetings and Business Discussions

 
Course: 905     Type: RealityPlus     Duration: 3 Days

Quick Enroll    

You Will Learn How To
  • Facilitate goal-oriented results through planning, collaboration and consensus
  • Maintain facilitative focus by adopting the right frame of mind
  • Create a targeted agenda to make meetings productive
  • Start up, manage and close effective meetings
  • Resolve disagreement using a range of consensus-building techniques
  • Develop and implement a facilitative action plan

Course Benefits
Meetings and business discussions are a vital part of an organization's decision-making process. However, for many, these interactions can be meaningless, lead to interpersonal conflict and frequently equate to wasted time. In this course, you gain facilitation skills proven to dramatically increase productivity, produce better plans, make smarter decisions and derive high-quality information. You also take away templates and worksheets helpful for facilitation back at your office.

Who Should Attend
Managers, supervisors, project managers, business analysts and others who want to improve team performance and solve business problems as well as anyone who has to run meetings.

A media-rich simulation immerses you in real-life facilitations for a wide range of formal and informal business meetings and situations. PC-based and video-enhanced activities include:
  • Assessing personal facilitation skills and characteristics
  • Remaining calm in heated situations
  • Facilitating to consensus
  • Planning a facilitated meeting
  • Asking the right pre-meeting questions
  • Defining meeting roles and responsibilities
  • Creating empathy through active listening
  • Turning group responses into facilitative questions
  • Identifying disagreement levels and applying consensus tools
  • Defining and resolving problem attendee behaviors

Course 905 Content
Introduction
The roots of facilitation
  • Creating a safe, facilitative environment
  • Defining where facilitation works
  • Antidotes for pet peeves
The facilitation cycle
  • Focusing on outcomes and objectives
  • Delivering clear and concise instructions
  • Overcoming common obstacles to effective facilitation
Developing Self-Awareness
The centered facilitator
  • Assessing facilitative styles
  • Achieving coherence: reducing physiological stress
Overcoming reluctance to facilitate
  • Reducing facilitative stress using biofeedback
  • Applying techniques to develop emotional neutrality
  • Common causes of meeting tension
Planning a Facilitated Meeting
Identifying critical success factors
  • Stages of team development
  • Defining participant roles and responsibilities
  • Collecting data beforehand for a successful outcome
  • Setting the stage for a neutral approach
  • Controlling the flow, not the content
Developing your meeting agenda
  • Preparing for different types of meetings
  • Interviewing stakeholders
  • Applying critical planning and analysis techniques
  • Predicting potential meeting dysfunction
Facilitating the Meeting
Opening and closing: a key to great meetings
  • Making an assertive start
  • Establishing ground rules
  • Transitioning to meeting objectives
  • Achieving the meeting outcomes
  • Closing at the appropriate juncture
Active listening
  • Managing individual and group emotions
  • Listening for emotional content
  • Restating and reframing for clarity
  • Turning active listening into facilitative questions
Facilitative questioning techniques
  • Creating a great starting question
  • Guiding meeting context through questions
  • Progressing from indirect to direct inquiries
  • Crafting questions that adjust attitude
Facilitating to Consensus
Building consensus
  • Consensus vs. agreement
  • Moving from simple to super-majority consensus
  • Accelerating the process through the five-finger consensus
  • Identifying disagreement levels and mapping matching interventions
  • Recognizing when consensus can fail
Tools to maintain and build consensus
  • Clarifying communication with the Delineation Tool
  • Identifying strengths and weaknesses of participant viewpoints
  • Synthesizing the best solution
Advanced Facilitative Techniques
Creating a highly productive climate
  • Identifying passive indicators
  • Managing aggressive behaviors
  • Ensuring assertive balance
  • Finding your continuum position
Dealing with difficult people
  • Surfacing group dysfunction
  • Resolving problem attendee behavior
  • Quantifying the typical dysfunctional behaviors
Creating Your Action Plan for Facilitation
  • Closing and completing the facilitative cycle
  • Implementing checklists to support complete and timely follow-up
  • Developing a personal facilitative action plan

Related Courses
The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlus is a trademark of Learning Tree International.
  
 
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Save an EXTRA $200 on a 10-Day Training Pass!

Facilitation Skills
Upcoming Dates
Aug 27 - 29, 2008
 Washington, DC (Alexandria, VA)
Sep 24 - 26, 2008
 Ottawa
Oct 8 - 10, 2008
 New York
Oct 15 - 17, 2008
 Chicago (Schaumburg)
Oct 15 - 17, 2008
 Toronto
Nov 5 - 7, 2008
 Washington, DC (Reston, VA)
Nov 19 - 21, 2008
 Washington, DC (Alexandria, VA)
Dec 17 - 19, 2008
 Washington, DC (Rockville, MD)
Jan 7 - 9, 2009
 Los Angeles
Jan 7 - 9, 2009
 Ottawa

Facilitation Skills
Bring Learning Tree On-Site

Course Tuition
$ 2,250 Standard Tuition
Tuition with a Savings Plan
$ 1,580 10-Day Pass
$ 1,665 Training Passport
$ 1,830 Flex-Pass
$ 2,095 Voucher 10-Pack
$ 2,025 Alumni Gold Discount
$ 2,000 Government Discount
 

 

Facilitation Skills


RealityPlus: Increasing Value Through Performance-Based Training


Certification Core Course CPE 17 Credits ISPI logo PMI 17 PDU 1 Hour(s) College Credit
Customer Service or Enroll: 1-800-843-8733