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ITIL® v3 Intermediate Qualification: Service Transition

 
Course: 992     Type: Course Workshop     Duration: 3 Days

Quick Enroll    

You Will Learn How To
  • Prepare for and take the ITIL Intermediate Qualification: Service Transition Certification Exam
  • Outline key activities for Service Transition processes in the context of the Service Lifecycle
  • Enhance the quality of IT service provision within an organization
  • Measure Service Transition processes using critical success factors and key performance indicators

Course Benefits
Successful implementation of ITIL Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realized while controlling the risks of failure and disruption. In this course, you learn how to plan, implement and optimize the Service Transition processes and gain the skills required to take the ITIL Intermediate Qualification: Service Transition Certification Exam.

Who Should Attend
This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Service Transition Certificate. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Course Workshop
In this course, you gain knowledge of the Service Transition processes. Workshops include:
  • Evaluating Service Transition criteria for a service and business environment
  • Developing a Change Management process for introduction of a new service
  • Establishing stakeholder management strategies
  • Developing and justifying test strategies for new services in a variety of business environments
  • Specifying tool requirements and implementation success criteria

Course 992 Content
Introduction and Overview
  • Purpose and goals
  • Linking Service Transition to other ITIL lifecycle stages
  • How Service Transition creates business value
  • Service Transition principles: the concept of service and the role of utilities and warranties
Key Principles of Service Transition
  • Examining all of the services, their utilities and warranties
  • Establishing a formal policy and common framework for implementation of all required changes
  • Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
  • Anticipating and managing course corrections
  • Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL processes within Service Transition
Change Management
  • Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
  • Maintaining standardized methods for efficient and prompt handling of all changes
  • Optimizing business risk
Service Asset and Configuration Management
  • Identifying, controlling and accounting for service assets and CIs
  • Recording all changes in the Configuration Management system
Knowledge Management
  • Enabling informed decision making with a Service Management Knowledge System (SKMS)
  • The Data-Information-Knowledge-Wisdom structure
Release and Deployment Management
  • Assembling and positioning all aspects of services into production
  • Establishing effective use of new or changes services
  • Delivering changes at optimized speed, risk and cost
Other considerations
  • Transition planning and support
  • Service Validation and Testing: the Service V Model
  • Evaluating performance vs. expectations
Common Service Transition Operational Activities
  • The nature, purpose and value of supporting Service Transition activities
  • Managing communications and commitment
  • Managing organizational and stakeholder change
  • Stakeholder Management
  • The role and requirements of Service Transition in other ITIL processes
Organizing for Service Transition
  • Roles and responsibilities
  • Applying Service Transition to multiple circumstances
  • Identifying the organizational context
Technology-Related Issues
  • Defining technology and tool requirements
  • Analyzing the technology requirements for the elements of Service Transition
  • Supporting Service Transition through technology
  • Integrating Service Transition into the entire lifecycle
  • Matching technology to the organizational situation
Critical Success Factors and Risks
  • The challenges facing Service Transition
  • Identifying CSFs and risks that affect the viability of new and changed services
  • Establishing critical success factors and key performance indicators (KPIs)
  • Estimating benefits and risks for new or changed services
  • Incorporating external factors into the analysis

Important Course Information

Related Courses
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce.
  
 
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Save an EXTRA $200 on a 10-Day Training Pass!

ITIL v3 Intermediate Qualification: Service Transition
Upcoming Dates
Oct 29 - 31, 2008
 Washington, DC (Alexandria, VA)
Dec 3 - 5, 2008
 Washington, DC (Reston, VA)
Dec 10 - 12, 2008
 Los Angeles
Jan 7 - 9, 2009
 New York
Jan 7 - 9, 2009
 Ottawa
Jan 14 - 16, 2009
 Toronto
Jan 14 - 16, 2009
 Washington, DC (Rockville, MD)
Feb 4 - 6, 2009
 Washington, DC (Alexandria, VA)
Feb 11 - 13, 2009
 Chicago (Schaumburg)
Mar 4 - 6, 2009
 Washington, DC (Reston, VA)

ITIL v3 Intermediate Qualification: Service Transition
Bring Learning Tree On-Site

Course Tuition
$ 2,250 Standard Tuition
Tuition with a Savings Plan
$ 1,580 10-Day Pass
$ 1,665 Training Passport
$ 1,830 Flex-Pass
$ 2,095 Voucher 10-Pack
$ 2,025 Alumni Gold Discount
$ 2,000 Government Discount
 

 

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